01
Answer common questions
Use an approved knowledge base for hours, services, and basic policies.
Services / 03
AI Receptionists
Give callers a useful answer when your team is busy or away.
Get a QuoteThe work
What the service covers.
02
Take messages
Capture contact details and a summary so your team can call back with context.
03
Route calls
Transfer callers based on their request, business hours, or urgency.
04
Book appointments
Check available calendar slots and confirm bookings within rules your team sets.
Delivery approach
How the project runs.
Define the call flow
Specify the opening, approved answers, business hours, appointment rules, and the types of requests that need an immediate handoff.
Connect the right tools
Use the phone, booking, or messaging systems agreed in scope. Decide which details the receptionist needs to capture and what belongs in the team’s call summary.
Rehearse before launch
Test questions, interruptions, unavailable slots, misheard information, and transfer failures. Review how the system falls back to a person or voicemail.
Scope and acceptance
What we define together.
Example call flow
A caller asks about hours, then requests a booking. The receptionist uses approved answers and checks available times when a calendar is connected. If a request falls outside its rules, it routes the call or takes a message.
What we can deliver
A call flow, an approved answer library, routing and fallback rules, and a handoff guide. Booking and call summaries depend on the phone and scheduling tools in scope.
How we check the work
We test interruptions, unclear requests, closed hours, and failed transfers. We agree on who handles escalations and which details should appear in a call summary.
Illustrative scenario
What it can look like.
An after-hours receptionist can answer routine questions, capture a callback request, and send urgent cases through a separately agreed route.
Example handoff checklist
- Approved answer library and call script
- Booking, routing, and fallback rules
- Test-call checklist and a handoff guide
Before we start
Common questions.
Can it use my current phone number?
That depends on your phone provider and forwarding or integration options. We check this during discovery.
What happens if a caller needs a person?
We agree on transfer targets, voicemail rules, and when a caller should get a callback.
Let’s scope it.
Tell us what you already have and what you’d like to improve.